Terms and Conditions
Last updated: 12 October 2026
1. Who I am
These terms apply to your use of kayleighjoubert.com and to any coaching services you buy from me. "I", "me" and "my" mean Kayleigh Joubert, trading as Kayleigh Joubert Coaching.
• Full name: Kayleigh Joubert
• Trading name: Kayleigh Joubert Coaching
• Based in: Plettenberg Bay, South Africa. Please contact me by email.
• Email: hello@kayleighjoubert.com
• Website: kayleighjoubert.com
2. What coaching is, and what it isn't
Coaching is a partnership between you and me. I guide, ask questions and give you tools. You do the work and make the decisions.
Coaching is not therapy, counselling, psychological treatment, or medical, legal or financial advice. I don't diagnose or treat any condition. If you are struggling with your mental health or you are in crisis, please contact a qualified professional or your local emergency services before continuing.
I can't guarantee any particular result. What you get from coaching depends on how you engage with it.
3. The Connection Call
The Connection Call is a 30-minute conversation with no obligation. Nothing is sold on the call and no decision is needed on the spot.
4. Fees and payment
• Your fee is confirmed in your coaching agreement or invoice before you pay. Nothing is charged without your agreement.
• You can pay in full, or in monthly instalments across the three-month programme.
• Payments are processed through PayPal. I don't store your card details.
• Fees are shown in the currency on your invoice.
• If a payment fails or is late, coaching pauses until payment is received. The three-month programme does not extend to make up paused time.
5. Three-month commitment
The programme is a three-month commitment. Paying monthly is a payment option, not a month-to-month subscription. If you choose monthly instalments, you are responsible for all three instalments unless you cancel under section 6.
6. Cancelling and refunds
6.1 Seven-day cooling-off. You can cancel for any reason within seven days of agreeing to work with me and receive a full refund of what you've paid, within 30 days of cancelling. If you ask me to start before the seven days are over, you agree that the services have begun with your consent.
6.2 Month-one fit guarantee. After your first month of sessions, if you decide this isn't right for you, email me and we stop. If you pay monthly, no further instalments are charged. If you paid in full, I refund the part of your fee that covers the remaining months, calculated as what you paid less the first month at the monthly-plan rate. Refunds are paid within 30 days.
6.3 After month one. There are no refunds once the first month is complete. If you pay monthly, the remaining instalments stay payable. I may consider exceptional circumstances, such as serious illness, at my discretion.
6.4 Your legal rights. Nothing in this section limits the rights you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.
7. Sessions and cancellations
• Please give me at least 24 hours' notice to cancel or reschedule. With that notice, we'll find another time within your programme.
• With less than 24 hours' notice, or if you don't show up, the session is forfeited. It isn't refunded or made up.
• If I need to cancel, I'll reschedule at no cost to you.
• If you arrive late, the session still ends at its scheduled time.
8. Support between sessions
Support between sessions is as set out in your coaching agreement and applies only during your programme. It is for support related to our work together. It is not an emergency service.
9. Confidentiality
What you share in coaching stays between us. I won't disclose it without your consent, except where the law requires it, or where I believe there is a serious risk of harm to you or someone else. How I handle your personal information is set out in my Privacy Policy.
10. Testimonials and your words
By working with me, you give me standing permission to share your feedback and results publicly, on these terms:
• This covers words you send me (messages, voice notes, reviews, comments and screenshots) and the results you describe. I may use them on my website, social media, emails and marketing.
• I will anonymise them. Your name and identifying details are removed. I will only use your name or photo with your separate written consent.
• I won't change the meaning of your words. I may shorten them or fix typos.
• You aren't paid for this.
• You can withdraw this permission at any time by emailing hello@kayleighjoubert.com. I'll stop using your words from then on and remove them from my website and social media within a reasonable time. I can't recall anything already printed, or shared or reposted by others.
11. My materials
Worksheets, exercises, recordings and other materials I give you are for your personal use only. Please don't copy, share or resell them.
12. Limitation of liability
To the extent the law allows, I'm not liable for indirect or consequential loss, or for the outcome of decisions you make during or after coaching. Nothing here excludes any liability that the law doesn't allow me to exclude.
13. Your information
I handle your personal information in line with the Protection of Personal Information Act (POPIA) and my Privacy Policy.
14. Using this website
The content on this website is general information. The site links to third-party services, such as Calendly and Instagram, that I don't control, and I'm not responsible for their content or practices.
15. Governing law
These terms are governed by the laws of South Africa. If we have a disagreement, let's try to resolve it informally first by emailing hello@kayleighjoubert.com.
16. Changes to these terms
I may update these terms from time to time. The version in force on the day you sign your coaching agreement applies to your programme.
17. Contact
Questions about these terms: hello@kayleighjoubert.com