Privacy Policy
Last updated: 12 October 2026
Kayleigh Joubert Coaching respects your privacy. This policy explains what personal information I collect through kayleighjoubert.com (the "Site") and through my coaching services, why I collect it, and how I look after it.
1. Who is responsible
The Site is operated by Kayleigh Joubert, trading as Kayleigh Joubert Coaching. I am the responsible party and the Information Officer under the Protection of Personal Information Act (POPIA).
• Information Officer: Kayleigh Joubert
• Email: hello@kayleighjoubert.com
• Based in: Plettenberg Bay, South Africa. Please contact me by email.
• Information Regulator registration number: 2026-068967
2. Consent
By submitting your information on the Site, or by working with me, you consent to it being collected and used as described here. You can withdraw your consent at any time by emailing hello@kayleighjoubert.com. If you withdraw consent, I may not be able to keep providing some services.
3. Not for children
The Site is not directed at children. If you are under 18, please don't submit personal information without a parent or guardian's consent.
4. What I collect
• Your name and email address, when you sign up for my newsletter or book a Connection Call
• Your answers to the Connection Call booking questions
• Messages and notes shared during coaching, including WhatsApp messages and session notes, if we work together
• Payment details, which are handled by PayPal. I don't store your card details.
• Basic visitor information from the Site, such as pages visited and device type, collected through Wix
5. Why I collect it
• To respond to your enquiries and book your Connection Call
• To deliver the coaching services you've signed up for
• To take payment and keep financial records
• To send my newsletter, if you've subscribed
• To keep the Site working and secure
I will never sell or rent your personal information.
6. Newsletter and marketing
I only send my newsletter to people who sign up for it. Every email includes an unsubscribe link, and you can also ask me to remove you by emailing hello@kayleighjoubert.com.
7. Who I share it with
I use these services to run my business. They process your information on my behalf:
• Wix: website hosting and the contact list. https://www.wix.com/about/privacy
• Google Workspace: my business email. https://cloud.google.com/terms/cloud-privacy-notice
• Calendly: booking Connection Calls. https://calendly.com/privacy
• WhatsApp: support between sessions for clients. https://www.whatsapp.com/legal/privacy-policy
• PayPal: payment processing.
I may also share information where the law requires it.
8. Information stored outside South Africa
The services above may store or process your information on servers outside South Africa. I only use services that I believe protect personal information to a reasonable standard.
9. How long I keep it
I keep your information only for as long as I need it for the reasons above, and as long as the law requires, for example for financial records. When I no longer need it, I delete it or anonymise it. Financial records are kept for 5 years. Client session notes and messages are kept for 2 years after your programme ends, then deleted. Newsletter details are kept until you unsubscribe.
10. Your rights
You can ask me, at any time, to:
• Tell you what personal information I hold about you
• Correct information that is wrong or out of date
• Delete your information
• Stop using your information for marketing
Email hello@kayleighjoubert.com. I'll respond within 30 days. If you're unhappy with how I handle your information, you can also complain to the Information Regulator.
11. Cookies
The Site may use cookies through Wix to understand how visitors use it. You can switch cookies off in your browser settings, though parts of the Site may not work as well.
12. Do Not Track
The Site doesn't currently respond to browser Do Not Track signals.
13. Security
I take reasonable steps to protect your information, including password protection on my accounts and tools. The internet is never completely secure, and information can be intercepted in transit. I can't guarantee security once your information leaves your device.
14. If something goes wrong
If your personal information is accessed by someone who shouldn't have it, I'll tell you and the Information Regulator as POPIA requires.
15. Governing law
This policy is governed by the laws of South Africa. If we have a disagreement, let's try to resolve it informally first by emailing hello@kayleighjoubert.com.
16. Changes to this policy
I may update this policy from time to time. The date at the top shows when it last changed. Continuing to use the Site after a change means you accept the updated policy.
17. Contact
Questions or concerns about this policy: hello@kayleighjoubert.com